Very rude management and staff. I am very saddened for the children who are negatively affected by the lack of professionalism.
On Sunday, we were scheduled to have my daughter's sixth birthday party at Granite City Gymnastics with nine of her friends. We had a band of thunderstorms come through town that took out power in most of Sartell and a good deal of Waite park. I spent the entire morning trying to get a hold of someone and driving down to the building several times to see if the lights were on. There was a fire truck parked at the end of the road because of a down powerline and all the businesses in that area were shut down including the Home Depot and Crafts Direct. Finally, I got my daughter ready one hour before the party was supposed to start and I was trying to prepare her that she may have her party she may not. At this point I still had not heard anything from anyone at Granite City, but figured if I showed up a half an hour early it would give me time to let the other parents know if we needed to cancel. I showed up with my daughter and her party dress and birthday tiara, cupcakes in hand 30 minutes before the party was supposed to start. Still nobody was there. We waited for 10 minutes and at 20 minutes before party time I decided that I better let the other parents know that we will have to postpone the party because I wasn't sure if they were going to be open or not and I didn't want 10 disappointed five and six-year-old standing outside. So I gently let my daughter know that we were still going to have a great day but we need to postpone her party, she began to cry and I started to write text messages to the other parents. I responded to some text messages and I wrote a second band of text messages when the staff opened up the door 15 minutes before party time. At this point I was a little in shock, but wrote back to all the parents say just get here when you can and they brought their kids.
So much fun! I brought my daughters to open gym. They had a blast, the staff was wonderful, fun and very helpful! Very clean establishment! My coworker also had a party there had really enjoyed their party. The staff made it a super memorable experience!
I originally wrote a review on their Facebook page but it was deleted and blocked. Yikes
I understand that there are situations that are out of our control.
It's amazing
BIRTHDAY PARTY REVIEW
I decided I should give a little feedback to the party director that if there is a situation such as a large power outage or bad weather that a courtesy call to the family or at least staff showing up a half an hour early would be helpful. When I spoke to the director of parties, Gail, she refused to hear my concerns, but rather argued with me that her staff was there 20 minutes early and that their policy is that their staff needs to be there in 20 to 30 minutes before the birthday party to set up. I stated that this was not true, as indicated by my cell phone records with my first batch of text messages going out at 12:10 when there was nobody there. She continued to argue with me and interrupt me instead of hearing my concern and the stress that it caused. Her apology was "I am sorry that YOU canceled the party BUT..." She also repeatedly questioned me, "did you receive a phone call stating that your party would be canceled? (No) then why would you assume that your party was canceled?" Our entire conversation consisted of her speaking over me, interrupting me, and accusing me of lying. At the end of the conversation she stated that she did not have my payment information on hand, to which I replied that I would grab it but I had gone up to the front desk and handed over my debit card at the end of the party. The staff slid it through the card reader about 20 times when I asked her if she could write down the numbers and process as a payment in that manner. Gail them stated. "Is that was this is about? You want a free party out of this?" I repeated that I had attempted to pay at the end of the party and that I was going for my wallet. In the end I paid for the party, and contacted the director, Tommy. I have spoken to him and I'm still waiting for a resolution to this issue. I will update review if this issue is resolved. I would have been satisfied with, "I'm sorry and we will look into our policy to see how we can prevent something like this from happening again." Until then, I definitely do NOT recommend you do business with this facility.
Granite City Gymnastics is a US Gym based in Waite Park, Minnesota. Granite City Gymnastics is located at 806 Sundial Dr, Waite Park, MN 56387, USA.
Please contact with Granite City Gymnastics using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Granite City Gymnastics opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.